With decades of experience, Bob has crafted relevant and invaluable programs. They are designed to better all aspects of your business including: training in sales strategy, customer service for front line employees, and teamwork for cross-functional teams. These programs can be a couple of hours or a half or full day. We understand the importance of a tailored approach and as such will work to fit within your training budget.
THE GTG DIFFERENCE
Bob's presentations are not only relevant but are also extremely engaging. His lively personality coupled with his wealth of knowledge makes for a unique and effective training experience. Bob will discuss your goals and desired outcome and then create a personalized program yielding the results you desire.
Bob is your perfect choice to lead your training and sales efforts in a wide variety of areas including: travel conferences and conventions as a speaker while working with CVB’s, hotels, tour operators, and bus companies. Current clients include: Volga Cruises and CaTours.
Originally from Pennsylvania, Bob has over 40 years of comprehensive experience in the tourism and hospitality industry
Co-owned the Mauna Loa Motel in New Jersey from 1
Started East Coast Touring Company in 1981, which he operated for 37 years
Explored over 100 countries and visited 6 continents
Was one of the youngest people ever elected to NTA's board of directors
Appointed to the White House Conference of Tourism by President Clinton
One of the founding partners in Travel Alliance Partners
Started TAP Gives Back, a foundation committed to helping children's charities. This program spurred other travel industry groups to form their own charities
In 2012, Bob co-founded Shore Excursions of America focusing on providing quality excursions to cruise passengers in 77 small US cities and ports.
Conducts customer training of on-board employees for the American Queen Steamboat Company
The goal is for your members to understand your needs for metrics and why they should want to supply them. In this hard-hitting seminar, Bob uses examples of how sharing information is best for everyone not just the CVB.
The Tortoise & Hare
Helping your employees understand the importance of communication and working together, this seminar uses an Aesop fable to bring home how collaboration produces a better work environment and company product.
The Culture of Service
The Smile Initiative
This seminar focuses on front line employees and how the service culture is paramount to the success of the company. It describes in detail how powerful a simple smile can be and how to use it to your advantage.
Handling the Toxic Guest
In every business there will come a time when your employees will face the toxic guest. In this seminar your front line employees will learn the tools to defuse the situation and turn that toxic guest into a satisfied customer.
Conquer the Group Market
Show Up, Stupid
For 37 years, Bob Buesing sold travel & tours to groups. He built a small regional tour company and transformed it into a national force in the group market. Let him give your team his tried and true ways to own the group market.
Building a Luxury Brand
GTG’s SALES & MARKETING SERVICES
Strategy & Planning
Developing Group Focused Sales and Marketing Plans
GTG will use our vast experience in the group travel market to help you develop a marketing and sales strategy to increase your bottom line.
Why not let someone with 40 years group experience represent your company at those group travel conferences and watch your group sales soar.
GTG will represent you on a yearly contractual basis to market, represent, and sell your tourism product to the group travel market. Our consultant fees are cost effective for your organization, and we hit the ground running because there is no lost time in training that new salesperson.
Development & Booking
GTG has decades of experience in planning, negotiating, and booking all components of a group tour. GTG’s connections with hotels, attractions, and other components will save your company money and ensure high profits on your tours. We will help your company design and operate cost affected tours.
Hear what real clients have to say about Group Travel Guy!
"Bob Buesing's presentation is amazingly complete, with great situational examples. Bob explains WHY, at every opportunity. This is a must to start the season and a good refresher for even the most experienced on-board leaders!"
- Jim Unger,
VP of Hotel Operations
"My first thought was 'oh my, this is another 45 minute boring presentation.' I ended up watching the entire thing, even putting aside the Cowboys game! This is some powerful customer service material."
- Oleksiy Shokaryev,
former financial controller for Royal Caribbean
"Bob’s ability to command a room and provide relevant and entertaining stories makes his presentations enjoyable for all. Bob’s professionalism, enthusiasm, and understanding of all facets of the travel industry help participants think about topics presented and make necessary adjustments in their work."