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Group Travel Guy

  • ABOUT
  • CONNECT
  • HOW WE CAN HELP
  • SEMINARS
  • SERVICES
  • TESTIMONIALS
  • …  
    • ABOUT
    • CONNECT
    • HOW WE CAN HELP
    • SEMINARS
    • SERVICES
    • TESTIMONIALS

Group Travel Guy

  • ABOUT
  • CONNECT
  • HOW WE CAN HELP
  • SEMINARS
  • SERVICES
  • TESTIMONIALS
  • …  
    • ABOUT
    • CONNECT
    • HOW WE CAN HELP
    • SEMINARS
    • SERVICES
    • TESTIMONIALS
  • ABOUT
  • CONNECT
  • HOW WE CAN HELP
  • SEMINARS
  • SERVICES
  • TESTIMONIALS
  • Search
    • “The only thing worse than training your employees and having them leave is not training them and having them stay”

      -Henry Ford

    • ABOUT GTG

      OUR PROGRAMS

      With decades of experience, Bob has crafted relevant and invaluable programs. They are designed to better all aspects of your business including: training in sales strategy, customer service for front line employees, and teamwork for cross-functional teams. These programs can be a couple of hours or a half or full day. We understand the importance of a tailored approach and as such will work to fit within your training budget.

       

      THE GTG DIFFERENCE

      Bob's presentations are not only relevant but are also extremely engaging. His lively personality coupled with his wealth of knowledge makes for a unique and effective training experience. Bob will discuss your goals and desired outcome and then create a personalized program yielding the results you desire.

       

      OUR CLIENTS

      Bob is your perfect choice to lead your training and sales efforts in a wide variety of areas including: travel conferences and conventions as a speaker while working with CVB’s, hotels, tour operators, and bus companies. Current clients include: Volga Cruises and CaTours.

    • MEET BOB

         

      Background

      Originally from Pennsylvania, Bob has over 40 years of comprehensive experience in the tourism and hospitality industry

       

      Experience

      Co-owned the Mauna Loa Motel in New Jersey from 1

      1979-1985

       

      Started East Coast Touring Company in 1981, which he operated for 37 years

       

      Explored over 100 countries and visited 6 continents

      Was one of the youngest people ever elected to NTA's board of directors

       

      Appointed to the White House Conference of Tourism by President Clinton

       

      One of the founding partners in Travel Alliance Partners

       

      Started TAP Gives Back, a foundation committed to helping children's charities. This program spurred other travel industry groups to form their own charities

       

      In 2012, Bob co-founded Shore Excursions of America focusing on providing quality excursions to cruise passengers in 77 small US cities and ports.

       

      Conducts customer training of on-board employees for the American Queen Steamboat Company

      Connect with Bob!

      Sign up for your free consultation

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    • HOW WE CAN HELP

          

    • TEAMWORK

      CUSTOMER SERVICE

      SALES & MARKETING

    • GTG PRESENTATIONS

         

      CVB Team Building 101

      Sharing Information Raises All Boats

      The goal is for your members to understand your needs for metrics and why they should want to supply them. In this hard-hitting seminar, Bob uses examples of how sharing information is best for everyone not just the CVB.

      Team Collaboration

      The Tortoise & Hare

      Helping your employees understand the importance of communication and working together, this seminar uses an Aesop fable to bring home how collaboration produces a better work environment and company product.

      The Culture of Service

      The Smile Initiative

      This seminar focuses on front line employees and how the service culture is paramount to the success of the company. It describes in detail how powerful a simple smile can be and how to use it to your advantage.

      Handling the Toxic Guest

       

      In every business there will come a time when your employees will face the toxic guest. In this seminar your front line employees will learn the tools to defuse the situation and turn that toxic guest into a satisfied customer.

      Conquer the Group Market

      Show Up, Stupid

      For 37 years, Bob Buesing sold travel & tours to groups. He built a small regional tour company and transformed it into a national force in the group market. Let him give your team his tried and true ways to own the group market.

      Building a Luxury Brand

       

          

    • GTG’s SALES & MARKETING SERVICES

         

      Strategy & Planning

      Developing Group Focused Sales and Marketing Plans

      GTG will use our vast experience in the group travel market to help you develop a marketing and sales strategy to increase your bottom line.

      Conference Representation

       

      Why not let someone with 40 years group experience represent your company at those group travel conferences and watch your group sales soar.

      Sales

      Representation

       

      GTG will represent you on a yearly contractual basis to market, represent, and sell your tourism product to the group travel market. Our consultant fees are cost effective for your organization, and we hit the ground running because there is no lost time in training that new salesperson.

      Tour

      Development & Booking

       

      GTG has decades of experience in planning, negotiating, and booking all components of a group tour. GTG’s connections with hotels, attractions, and other components will save your company money and ensure high profits on your tours. We will help your company design and operate cost affected tours.

    • "In order to train your employees they must be engaged, entertained and feel part of something worthwhile!"

      - Bob Buesing

    • TESTIMONIALS

      Hear what real clients have to say about Group Travel Guy!

      "Bob Buesing's presentation is amazingly complete, with great situational examples. Bob explains WHY, at every opportunity. This is a must to start the season and a good refresher for even the most experienced on-board leaders!"

      - Jim Unger,

      VP of Hotel Operations

      "My first thought was 'oh my, this is another 45 minute boring presentation.' I ended up watching the entire thing, even putting aside the Cowboys game! This is some powerful customer service material."

      - Oleksiy Shokaryev,

      former financial controller for Royal Caribbean

      "Bob’s ability to command a room and provide relevant and entertaining stories makes his presentations enjoyable for all. Bob’s professionalism, enthusiasm, and understanding of all facets of the travel industry help participants think about topics presented and make necessary adjustments in their work."

      - Kate Scopetti,

      President of Mid-Atlantic Receptive Services​

    About Us

    Meet Bob

    GTG Seminars

    Contact Us

    610.349.3532

    bob@grouptravelguy.com

    © Group Travel Guy 2020

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