TEAMWORK
CUSTOMER SERVICE
SALES & MARKETING
MEET BOB
Background
Originally from Pennsylvania, Bob has over 40 years of comprehensive experience in the tourism and hospitality industry
Experience
Co-owned the Mauna Loa Motel in New Jersey from 1
1979-1985
Started East Coast Touring Company in 1981, which he operated for 37 years
Explored over 100 countries and visited 6 continents
Was one of the youngest people ever elected to NTA's board of directors
Appointed to the White House Conference of Tourism by President Clinton
One of the founding partners in Travel Alliance Partners
Started TAP Gives Back, a foundation committed to helping children's charities. This program spurred other travel industry groups to form their own charities
In 2012, Bob co-founded Shore Excursions of America focusing on providing quality excursions to cruise passengers in 77 small US cities and ports.
Conducts customer training of on-board employees for the American Queen Steamboat Company
Connect with Bob!
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GTG PRESENTATIONS
CVB Team Building 101
Sharing Information Raises All Boats
The goal is for your members to understand your needs for metrics and why they should want to supply them. In this hard-hitting seminar, Bob uses examples of how sharing information is best for everyone not just the CVB.
Team Collaboration
The Tortoise & Hare
Helping your employees understand the importance of communication and working together, this seminar uses an Aesop fable to bring home how collaboration produces a better work environment and company product.
The Culture of Service
The Smile Initiative
This seminar focuses on front line employees and how the service culture is paramount to the success of the company. It describes in detail how powerful a simple smile can be and how to use it to your advantage.
Handling the Toxic Guest
In every business there will come a time when your employees will face the toxic guest. In this seminar your front line employees will learn the tools to defuse the situation and turn that toxic guest into a satisfied customer.
Conquer the Group Market
Show Up, Stupid
For 37 years, Bob Buesing sold travel & tours to groups. He built a small regional tour company and transformed it into a national force in the group market. Let him give your team his tried and true ways to own the group market.
Building a Luxury Brand
GTG’s SALES & MARKETING SERVICES
Strategy & Planning
Developing Group Focused Sales and Marketing Plans
GTG will use our vast experience in the group travel market to help you develop a marketing and sales strategy to increase your bottom line.
Conference Representation
Why not let someone with 40 years group experience represent your company at those group travel conferences and watch your group sales soar.
Sales
Representation
GTG will represent you on a yearly contractual basis to market, represent, and sell your tourism product to the group travel market. Our consultant fees are cost effective for your organization, and we hit the ground running because there is no lost time in training that new salesperson.
Tour
Development & Booking
GTG has decades of experience in planning, negotiating, and booking all components of a group tour. GTG’s connections with hotels, attractions, and other components will save your company money and ensure high profits on your tours. We will help your company design and operate cost affected tours.
